frequently asked
questions

We accept Visa, Mastercard, Discover, American express, and Paypal. We will also accept Purchase orders from Schools. A money order or Cashier’s check may be mailed into us once an estimate has been created with a customer care specialist.

Your open credit must be redeemed through our Customer Care Center. A Customer Care Specialist will gladly help you apply your credit to your next order.

There are three ways to do this:

• TALK TO OUR DESIGNER ( 279-348-7888 )
• EMAIL YOUR OWN DESIGN to [email protected]
• REPLICATE AND RECREATE. Find an existing uniform that you like and our design team will replicate it with your team and player details. (Note: Allen Sportswear will not copy any trademarked logos or copyrighted material).

After the mockup approval is received, custom orders are shipped out at the lead time listed for the custom item being ordered. *The day a mockup is approved or a fill in order is placed does not count as a production day.

An order submitted through our Website cannot be updated or cancelled. As soon as you confirm the order, it proceeds directly to our order fulfillment center. If you do find a mistake with your order please login to our Online Returns Portal. to initiate a return for the incorrect item and then proceed to place a new order for the correct item.

You can view your previous order history under My Account or a Customer Care Specialist will gladly help you with your order history or the status of a current order.

NOTE: WHEN CUSTOMER LOG IN TO THERE ACCOUNT THEY SHOULD BE ABLE TO VIEW THE PAST ORDERS.

At this time we cannot accommodate sales tax exempt orders placed online. Please have your tax exempt certificate available and call our Customer Care Specialists so we can set this up for you.

To update your account information please log in to your account online and update your information under settings or you may contact a Customer Care Specialist for assistance.

All current discounts and promotions can be found HERE

As we greatly appreciate your service, our goal is to always offer the lowest price to everyone. At this time, we do not offer military discounts.

Our current business model is to maintain our low prices by selling direct to the customer. Wholesale pricing is not available.

We offer:

• UPS
• USPS
• FedEx
• DHL

As soon as your order ships from our warehouse, a tracking number will be generated and sent to the email address on your account. Using the tracking number, you can contact us (279-348-7888) or check in your account log in.